FAQ & Troubleshouting

Why is the agent not receiving any conversations, or why are they receiving more than the others?

The stateboxes do not appear on the left side of my console

The mirroring doesn't work on my panel

I can't log in to the iAdvize platform

Activate the iAdvize visual warning on different browsers

Functional scope: onsite & third part messaging apps unification

Technical constraints related to mirroring / cobrowsing

You keep getting disconnected from the conversation panel

You experience slow performance when using the conversation panel

Disturbances on your session and conversation panel disconnection

An agent is connected, but the channel is not available on my website