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Technical limits of mirroring / cobrowsing

During a conversation, it is possible to visualise the page of your visitors (mirroring), and you can take over their browsing (cobrowsing). However, some elements cannot be technically reproduced yet. 

1/ Technical recommendations

- Bandwith : In order to easily use the mirroring and cobrowsing features, we recommend you to save 2 MB of bandwidth per agent. This is a high range, which varies according to the weight of the site you want to reproduce, and the number of simultaneous chat agents.

An undersized bandwidth will cause display problems and loss of grip. It will also have an impact on the overall stability of the discussion panel.

- Supported browsers : Here is the list of the browsers supported by iAdvize

For the best possible experience with iAdvize, we recommend you to use the latest versions of Google Chrome, Mozilla Firefox and Safari.

2/ The limits of mirroring

If visitors consult a page which contains the following elements, they will not be replicated on the discussion panel :

  • iframes
  • flash contains

Example of iframes :

Note :

  • Depending on how iframes are used on your site, it is sometimes possible to find an alternative solution. Please contact our support team for more information on the subject.
  • These limitations also affect the cobrowsing feature, given that visitors' page is reproduced when agents take over their browsing.

 

3/ The limits of cobrowsing

The following actions cannot be not be taken into account when agents take control of visitors' browsing :

  • onKeyDown, onKeyPress, mousedown
  • Actions on Google Maps integrated into web pages

For more information, please read the following article: The visitor's page remains blank in the background of the discussion panel

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